Are your clients satisfied, loyal and telling the world how great you are?
You are selling to customers 24/7. Everything they see, hear and feel affects their buy decision. You could be turning people away without even knowing it. Learn the intricate details of how powerful experience is and how to master it.
Customer experience is the net that you set to draw in your prospects, not just what they get when they are with you. It runs deeper than that. In this presentation you will learn how powerful experience really is, how it affects a customer buying decision and how much time you really have to make a difference. Experience is what clients get before they have even stepped inside your establishment and before they have spoken to you. All too often, sales people have no idea what the experience really looks like. By leaning about the key steps of customer experience and how to tailor it to you and your business, you can maximise the effectiveness it’s impact on your sales, referral business and the customers decision to choose you over your competition before you even know they are interested.
Does your customer service "WOW" your customers to pay more, buy more and return more?
Customer service is the simplest and best way to increase the value proposition for your customers. But with so many businesses offering "good" or "great" service, customers are spoilt for choice and you can get lost in the crowd
But WOW Customer Service, helps you stand apart from the crowd! With you and your team creating "WOW Moments" for your customers, it will give them a level of service which will leave them amazed, delighted and ultimately wanting to visit you again and again. For your business, each "WOW Moment" creates Wonderful Opportunities to Win, more sales, more customers and more referrals.
Centring on 5 key moments that your customers will value most, you can deliver a level of service second to none that will excite, influence and energise your customers to create a greater buy-in and more roaming ambassadors telling the world how amazing you are and how much you care!
Are you and your team winning all of the sales that your business needs?
Increase your customer sales performance and ability by implementing five key steps to Sell more and Sell Better!
Selling has changed. It’s no longer about the hard sell, the “Amazing Product” or the lowest price, it’s about real human interactions, positive human influence and an experience that makes the client your walking, talking, advertising campaign. In this presentation you will learn how to achieve your peak sales performance by concentrating on you, the sales person. It focuses on 5 key areas which directly influence your skills, abilities and your impact on your clients.. Individuals skilled in these essential areas can achieve better client engagement, stronger relationships, higher sales conversion and more motivation and drive succeed and drive the business forward.